Your Health. Our Priority.

For your convenience, our patient care specialists are available 24 hours a day, 7 days a week by telephone. You can also place your entire order online at any time.

We offer two convenient ways to order: online through CanadaMedPrime.com or by phone. For assistance with your order, call +1 833-923-2499.

All prices displayed on our website are in United States dollars (USD).

Yes. Just like your local pharmacy, we require a valid prescription for all prescription medications. You can email or securely upload your original prescription.

We will promptly notify you if we require any additional information. We cannot begin processing a prescription order until the required documents have been received.

No. We work with affiliated pharmacies and fulfillment centers in several countries, including Canada, the United Kingdom, Mauritius, Turkey, and India. The dispensing location may vary depending on product availability and the facility assigned to your order.

No. Because we are located outside the United States, we cannot transfer prescriptions from U.S. pharmacies. You may ask your doctor's office to send us a new prescription directly. If you prefer, we can contact your doctor's office and request it for you.

Please note that doctor's offices may take 3–5 business days to respond, so contacting the office yourself may be faster.

Yes. You may purchase a maximum three-month supply of each medication, provided you have a valid prescription covering that quantity. If your physician writes a prescription for more than a three-month supply, we can process refills as they become due.

No. At this time, we ship only to the United States.

Any applicable shipping charge will be shown during checkout before you complete your order.

Prescription orders are generally shipped within five business days after we receive and verify your valid prescription. Once shipped, delivery usually takes approximately 10–20 business days.

Before shipment, we verify your medical information, prescription or refills, payment, and product availability, then route the order to the appropriate dispensing facility. The facility's pharmacist performs an additional prescription review before the medication is selected, labeled, checked, and packed for shipping.

If we have not received your prescription, or there is an issue with your payment, processing cannot begin and shipment may be delayed.

Many parcels are shipped from outside the United States and must clear U.S. Customs before delivery. Customs processing, security screening, seasonal volume, severe weather, and international transportation schedules can affect delivery time.

Although delays outside the standard delivery window are uncommon, our support team is available to help if you have concerns about your shipment.

We offer a lowest-price guarantee on our prescription products. If you find the same medication at a lower price from another recognized, licensed mail-order pharmacy, please contact us so we can review the price-match request.

No. We will not substitute a brand-name or generic product without your permission and authorization. If you order the brand-name product, you will receive the brand-name product. If you order the generic product, you will receive the generic product.

Pharmaceutical companies sometimes market the same medication under different brand names in different countries. The product you receive may therefore have a different name from its U.S. equivalent while containing the same active medicinal ingredient and dosage.

For example, Zyrtec is marketed in Canada under the brand name Reactine. Both are made by the same company and contain the same active ingredient.

We may be able to source medications that are not currently listed. Call us at +1 833-923-2499 to ask about availability.

No sales tax is charged.

CanadaMedPrime is committed to customer satisfaction and high-quality service. Due to regulatory guidelines and industry best practices, prescription medications cannot be returned or exchanged after shipment unless the issue resulted from a dispensing or shipping error on our end.

Damaged or defective products

If your order arrives damaged or contains a defective item, notify us within 30 days of receiving it. We will investigate and, when appropriate, provide a replacement or account credit.

Resolution process

We handle concerns individually and will work to find an appropriate resolution. Refunds are issued only when other available solutions are not possible and are returned to the original payment method.

Contact support: canadamedprime@gmail.com or +1 833-923-2499.

We cannot submit claims directly to your insurance company. However, we can provide a receipt for insurance purposes. Some insurance companies reimburse eligible purchases made through CanadaMedPrime.com, so please confirm coverage with your insurer before ordering.

Yes. The country from which a medication is supplied or shipped may differ from the country where it was manufactured. Many medications sold by U.S. and Canadian retail pharmacies are manufactured in India, the European Union, and other locations.

The product should contain the active ingredient, dosage, intended use, risks, safety information, and strength specified for that medication. Packaging and brand names may differ by market.

Some purchases may be subject to a tariff collection fee calculated as a percentage of the product value. When applicable, the tariff fee is displayed separately during checkout.

Your total may include the product price, any applicable shipping charge, and a tariff collection fee. Collected tariff and related handling amounts are paid to international postal carriers for remittance to the U.S. Government.